DELIVERY

DISPATCH & DELIVERY

We deliver throughout all of the UK, Ireland, Isle of Man, Channel Islands, Europe and USA, except for the states of Alaska and Hawaii. Unfortunately, we are unable to deliver to Latin America, Asia, or Africa at this time, but we hope to do so soon! If you are based in Hong Kong and would like to place an order, please contact us at woof@therockster.com.

POSTAGE & PACKAGING

UK Mainland Standard delivery

Our team at Rockster will process your order within one working day of receipt. A shipment usually takes up to one business day for arrival. *UK bank holidays are not classed as delivery days, so please allow an extra business day for delivery.

Please see below for a schedule of delivery charges:

UK Non Mainland Standard delivery

Orders to the Republic of Ireland, Northern Ireland, Scottish Highlands, Isle of Man and Channel Islands will be a minimum 2 day delivery and may take up to 4 working days to arrive. 

Europe and U.S Standard delivery

A shipment usually takes up to seven business days for arrival once despatched, although please note that delivery times vary between each individual country and US State. Delivery costs also vary between countries and US States. Exact delivery costs can be found at the Checkout Screens, once the shipping address has been fully entered.

RETURNS

It is important to everyone at Rockster that your dog is happy with his superfood!

If, upon receiving your order, you or your dog is not satisfied for any reason, please contact us within 7 days of receipt by emailing woof@therockster.com or calling us on +44 20 3659 7094.

Should you wish to return any items bought from us, we would be more than happy to offer a refund or exchange in the event the goods were damaged. We are unable to offer a refund for opened cans.

Returns for the UK should be sent to:

The Rockster Ltd
Unit 20-22 Haddenham Business Park
Haddenham
Buckinghamshire
HP17 8LJ

Returns for the EU should be sent to:

The Rockster Ltd
Quivo - a LOGSTA brand
Kopernikusstr. 16
85092 Kösching
Germany

Returns for the USA should be sent to:

The Rockster LLC
Quivo - a LOGSTA brand
1648 Roseytown Road
Greensburg
PA 15601

RETURNS & CANCELLATIONS POLICY

Returns

In the hopefully unlikely event that you wish to return a product to us, you should notify us of the reason within 48 hours of receipt of the goods by emailing woof@therockster.com. Returns should be made in the original, undamaged packaging, and we reserve the right to withhold a percentage of the refund value of returned goods if the product or packaging is in such a condition that the item needs to be reduced in price for resale. Products should be returned to The Rockster with proof of despatch emailed to us. Please use the above addresses for the applicable return location. Refunds will only be paid in respect of products returned to us in accordance with these Terms for goods that are damaged or faulty or a replacement will be dispatched upon receipt of satisfactory photographic evidence.  The shipping costs are non-refundable.

Cancellations

We regret that we cannot accept cancellations of contracts for the purchase of goods unless they arrive damaged, faulty or not the item that has been ordered. If any of these circumstances should prevail please use the procedures explained within the returns section above by notifying us within 48 hours of receipt of the goods and returning the goods accordingly.

This policy does not affect your statutory rights.